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Returns

Customer service is our top priority and we want our customers to be happy with their purchase and feel beautiful. 

If your item isn't a great fit for you and are not satisfied, we will accept exchanges within 10 days of receipt for STORE CREDIT ONLY. A gift card will be issued via email as store credit. Credit will only be applied for the item, not the shipping or handling charges. Package/Return label must be dated within 10 days of your received/delivery date or the package will be returned. For local pick up The 10 days will be based on your fulfillment date so please pickup items in a timely manner. Buyer is responsible for all shipping charges pertaining to returns and exchanges. Local customers may contact our customer service representative to schedule a drop off and exchange date if the  size needed is in stock. 

 

To be eligible for exchange:

  • The product must have been received within the last 10 days.

  • The product is not damaged or worn. Must include original tags attached to the item and shoe boxes must be shipped inside another package/box as the shoebox could be damaged during shipping. 

  • Sale items or accessories/undergarments/bralettes cannot be returned/exchanged . (sale items include: sale, clearance and jewelry). These are all FINAL SALE. Anything Discounted 30% off or more is FINAL SALE (including items bought during special sales)

  • products that do not meet this criteria will not be considered for return/exchange and will be returned to you without refund

  • Local pick up exchanges must occur within 10 days of order fulfillment.

Please contact a Customer service representative to discuss return shipment:

Kayla Rucker

Kayla.southernloveboutique@gmail.com 

 

Defective items:

Please inspect your items upon receipt. If you receive defective items, please contact us within 2 days so that we can correct the issue. Please feel free to contact us with any questions or concerns about your order. 

Email us at kayla.southernloveboutique@gmail.com